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Your search for keyword: Customer Service/Help desk returned 46 results.
 
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Numara Software Webinar - Track It! by Numara Software

June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

3 Best Practices for Reducing Exchange Downtime by AppAssure Software

March 02, 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint E-Zine Volume 10: Quantifying the Success of Your SharePoint Governance Policy by SearchWinIT

May 19, 2009 - (Free Research) Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration.
(EZINE) VIEW ABSTRACT | GO TO

Building a Business Case for Self-Service by TimeTrade Systems

June 01, 2009 - (Free Research) This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Xenos ePresentment™ for IBM® Content Manager OnDemand by Xenos Group Inc.

June 09, 2009 - (Free Research) Xenos ePresentment™ for IBM® Content Manager OnDemand (CMOD) is an ultra high-performance, fully integrated solution designed to deliver customer-facing documents online for external customers and internal customer support representatives. Join Steve Jones, VP of Solutions Strategy, as he explores this high-performance solution.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America Inc

June 05, 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Globo.com customer story by SPSS Inc. Worldwide Headquarters

May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Information Drives Operational Excellence by Oracle Corporation

December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services by Oracle Corporation

December 2008 - (Free Research) Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects

March 2009 - (Free Research) Listen to our Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Business Intelligence - Now More Than Ever by SAP BusinessObjects

December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nucleus Research: Force.com Drives Faster Development by Salesforce.com

May 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions

January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leapfrog Services by CA

September 2008 - (Free Research) Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support.
(WHITE PAPER) GO TO WHITE PAPER

A Smarter Start: Preparing Data with SPSS Statistics Base by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research) Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Operational BI Requires a Fresher Take on Data Integration by GoldenGate Software, Inc.

February 2009 - (Free Research) There is no better time to evaluate Operational BI solutions to improve customer service and loyalty, revenue opportunities, and employee efficiency. In this eGuide, learn about the value that can be created from Operational BI and the key role that data integration plays in achieving success.
(EGUIDE) VIEW ABSTRACT | GO TO

Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects

March 2009 - (Free Research) View this Webcast and complimentary Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Road to Enterprise Information Management (EIM): E-Discovery as a First Project by StoredIQ

June 2009 - (Free Research) Gartner recommends crafting an e-Discovery strategy through the use of a structured process and sound methodology. An EIM project is one of the many ways to uncover some of the information management challenges that confront your organization. For key findings, recommendations and what you need to know, access this complimentary Gartner report.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Integrating SharePoint with Lotus Notes: Strategic Coexistence by Mainsoft Corporation

June 2009 - (Free Research) Lotus Notes and Domino customers, who have adopted Microsoft SharePoint, can promote team collaboration by integrating the two platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management with Microsoft Office SharePoint Server 2007 by Microsoft

August 2007 - (Free Research) Technologies used to create and manage Web sites are evolving to meet the dynamic needs of the changing business market. Microsoft has responded to these changes by delivering a Web Content Management (WCM) solution that combines the rich features of a traditional content management system with a unified, enterprise WCM platform.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mainsoft SharePoint Integrator for Lotus Notes by Mainsoft Corporation

February 2009 - (Free Research) Lotus Notes and Domino customers, who have adopted Microsoft SharePoint, can promote team collaboration by integrating the two platforms.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

The Business Benefits of Xenos Enterprise Server™ by Xenos Group Inc.

June 2009 - (Free Research) Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.

February 2009 - (Free Research) This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Compression in Oracle Database 11g by Oracle Corporation

December 2008 - (Free Research) Businesses have more data to manage than ever before and they are also charged with keeping the costs of storage down. Oracle Database 11g introduces a comprehensive set of technologies to help address these challenges.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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